The Gray Card membership program and benefits are offered at the sole discretion of Gray Card Experiences, LLC, a Nevada limited liability company, or such other entity as may be designated from time to time by update to these Terms (defined below) from time to time (“Administrator”). Administrator will provide you (as defined below) with the Benefits (defined below) of membership in the Gray Card membership program (the “Program”) as described in these Terms (defined below). These terms and conditions govern your membership in the Program (the “Terms”). Please carefully review these Terms and click the appropriate box where indicated to confirm that you have read, understand, and agree to abide by these Terms, which include an Arbitration Provision.
Membership in the Program is available to individuals of majority age in their state of residence. Corporations, associations, entities, or groups are prohibited from enrolling in the Program, redeeming, or otherwise using any Benefits. This Program is intended for personal use and may not be used for investment or other commercial purposes. Application for membership, membership in the Program, and certain Benefits are void where prohibited by law. By enrolling in the Program, you certify that you meet the eligibility requirements set forth in these Terms.
Administrator reserves the right to suspend, discontinue, or terminate your membership if Administrator reasonably suspects you of ceasing to satisfy the eligibility requirements or of using the Program in a manner inconsistent with the Terms or intent of the Program. In addition to the above, Administrator reserves the right to take administrative and/or legal action, including, without limitation, criminal prosecution, as it deems necessary in its sole discretion.
Membership Term, Fee, Cancellation, and Renewal
Your membership term will commence upon processing of your registration and benefits will commence within seven (7) days after that date you enrolled in the Program. The introductory term for your Gray Card membership will expire on December 31st of the calendar year in which you first enroll in the Program, unless otherwise agreed by Administrator. Thereafter, Members may renew the membership for one-year periods at the then current fee or at a discount as determined by Administrator in its sole discretion. Currently membership fees are $69 per year and may be billed in annual, quarterly, or monthly installments as determined by Administrator in its sole discretion. Membership fees may be adjusted, waived, or postponed from time to time as determined by Administrator, in its sole discretion. Members will be advised of any such adjustments or changes through the website www.mygraycard.com. Once enrolled in the Program, you may cancel your membership at any time by providing written notice to Administrator at P.O. Box 231300, Las Vegas, Nevada 89105. Your membership will be canceled within thirty (30) days following Administrator’s receipt of your notice of cancellation. The Program has no predetermined termination date and may continue until such time as Administrator decides to terminate the Program, at any time, with or without notice. Members will have twelve months from the date Program termination is announced to redeem any desired Benefit. This means that – regardless of when your membership in the Program commenced – Administrator can terminate your right to claim any Benefits twelve (12) months after Administrator announces Program termination.
These Terms govern and control the Program and the relationship between Administrator and the persons whose names are provided below (collectively herein “you” and “your”, as applicable). Only the persons whose names appear on these Terms may use the Program Benefits.
All Program materials and your membership information are the property of Administrator, and, subject to applicable law, Administrator will retain ownership of these following termination of your membership or the Program. You are considered a Gray Card member in good standing for so long as you are in compliance with these Terms, including, but not limited to, being current on all payments, fees, expenses, and costs prescribed by these Terms. Any failure to comply with these Terms, any abuse of Program privileges, any conduct detrimental to the interest of Administrator or the other Providers or any misrepresentation of any information furnished to Administrator or Providers may result in the termination of your membership and the cancellation of any unfulfilled Benefits available under the Program. Termination of your membership shall not affect any right to relief to which Administrator or the other Providers may be entitled, at law or in equity.
Administrator is not responsible, and assumes no liability, for changes or discontinuances of any service(s) or product(s), which may affect Benefits offered. Nothing in these Terms is intended or shall be construed to create or establish any agency, partnership, or joint venture relationship between Administrator and the Providers.
Providing Accurate Information
At the time of your registration as a Gray Card member, you agree to provide true, accurate, and complete information to Administrator (your “Registration Information”) and agree to maintain and promptly update your Registration Information as necessary in order to keep your Registration Information up to date. You may update your information by contacting Administrator at 844-472-9544 or updating your Registration Information under the “my account profile” section on www.mygraycard.com. If Administrator reasonably suspects that any Registration Information or other information that you have provided to Administrator or another Provider is untrue, inaccurate, or incomplete at any time, Administrator may suspend or terminate your membership immediately and may suspend or terminate access to your account, the website, and related services and Benefits.
You are responsible for creating a private account, access information, and for maintaining the security of that information. If the security of that information is breached by you or a third party, Administrator will not be liable for any access to your account not authorized by you, redemption of Benefits, or other account activity that occurs as a result, and in no event will Administrator be responsible for reimbursing you for any Benefits redeemed or other damages or losses claimed to occur as a result of unauthorized access. If you become aware of any fraudulent activity, including unauthorized access to your account, redemption of Benefits, you must report the fraudulent activity to Administrator in writing, as soon as possible and in no event later than 10 days after an occurrence, and provide all further requested information and cooperation to Administrator to be eligible for reinstatement of lost Benefits, which reinstatement may be awarded in Administrator’s sole discretion. Should Administrator reasonably suspect that your account has been breached or unauthorized access has occurred, Administrator reserves the right to temporarily suspend access to your account, the website, and related services and to require you to establish new access information.
Specific Program benefits and services have been established for the Program. Administrator, in its sole discretion, reserves the right to prepare, maintain, and offer differing Benefits, costs, fees, rules, procedures, and conditions to various members within the Program. Administrator reserves the right to add, modify, delete, or otherwise change the rules, procedures, conditions, or benefits, pertaining to the Program in its sole discretion, with or without notice. You acknowledge that these changes may affect the cost, your access to, and use of the Benefits. This means that Administrator may make changes that affect, but are not limited to, resorts within the Program, costs associated with redemption of Benefits, travel partner affiliations, rules and procedures for the redemption or use of Benefits, continued availability of Benefits, Benefit types available under the Program, and any other feature or special offer, including, but not limited to, those benefits identified in these Terms and on www.mygraycard.com (“Benefits”).
These Terms and a description of then current Benefits, as amended from time to time, are available at www.mygraycard.com. You are responsible for remaining knowledgeable as to the current Terms and Benefits. Administrator may attempt, but is not required, to send correspondence to advise you of matters of interest, including notification of Program changes. Neither Administrator, any of the Providers will be liable for any failure to do so and will not be responsible for incorrect or inaccurate transcription of your contact information, for problems related to any of the equipment or programming associated with or utilized by you, for any human error, for any interruption, deletion, omission, defect, or line failure of any telephone network or electronic transmission, for problems relating to computer equipment, software, inability to access any website or on-line service, for any other technical or non-technical error or malfunction, for lost, late, stolen, illegible, incomplete, garbled, misdirected, mutilated or postage due mail or other mail or e-mail for whatever reason.
All Benefits available under the Program are subject to the conditions as provided in these Terms, as amended from time to time, and the terms, policies, and procedures of Administrator or Providers, as applicable. Administrator’s interpretations of these Terms and the Benefits shall be dispositive in the event of a dispute regarding the meaning of these Terms or the then current Benefits.
Administrator has or will enter into arrangements with third parties to provide certain Benefits under the Program. Administrator is not responsible for the discounts offered by these third parties and you acknowledge that third parties may offer similar discounts outside of the Program. Third party discounts are subject to the respective pricing policies, terms, and conditions of these third parties.
Gray Card members will have access to discounts not offered to the general public.
Discounts on Vacation Rentals
Gray Card members will receive discounts on vacation accommodations as further provided on www.mygraycard.com.
Gray Card members will have access to concierge services to assist with vacation experience needs.
Resort Rental Credit
Gray Card members will receive certain rental credits or discounts during membership in the Program.
Gray Card members will receive certain accommodation upgrades.
Gray Card members will have access to other discounts, such as, high-performance racing experiences, dining, and spa packages.
Additional Terms and Conditions.
All Benefits related to accommodations are on a first-come, first-served basis and are subject to availability. Blackout dates may apply. Benefits may not be combined with other offers or promotions and cannot be saved or banked for use in subsequent years. Additional fees may apply and are FINAL and NONREFUNDABLE. You are not guaranteed fulfillment of a specific request or receipt of any specific Benefit. Accommodations and Benefits may be used only for personal and noncommercial purposes. Only the member named on the confirmation form and accompanying family members or guests may occupy accommodations. You are expressly prohibited from offering, marketing, selling, renting, or transferring any Benefits, including any reservation for an accommodation in association with the Program. Reservation fees are based upon factors determined by the Administrator or Providers, as applicable, and are subject to applicable federal, state, local taxes, expenses, and fees. You may be required to contact the Provider with which you have a confirmed reservation prior to arrival in order to prepay any taxes, costs, and fees. Additionally, you are responsible for all personal charges and any mandatory all-inclusive meal plan or other permissible charges imposed by a Provider, as well as any damage to, loss, or theft from the Provider’s facilities caused by you or your guests. You do not receive any real property interest, beneficial interest under any trust, or any right to occupy accommodations. Prices are in U.S. dollars. Administrator reserves the right to limit the number of confirmed reservations in its sole discretion. This Program is intended for the sole benefit of the individuals who enroll in the Program and their respective permitted successors and nothing herein, express or implied, is intended to or shall confer upon any other person or entity any legal or equitable right, benefit or remedy of any nature whatsoever.
Administrator and the Providers will not be liable for any failure or delay in performing an obligation under Terms due to any of the following causes, to the extent beyond such Provider’s reasonable control: acts of God, accident, riots, war, terrorist act, epidemic, pandemic, quarantine (and related governmental policies or legal requirements), civil commotion, breakdown of communication facilities, breakdown of web host, breakdown of internet service provider, natural catastrophes, destruction (in whole or in part of any resort, accommodation, or related facilities) governmental acts or omissions, changes in laws or regulations, national strikes, fire, explosion, generalized lack of availability of raw materials or energy.
ADMINISTRATOR AND THE PROVIDERS PROVIDE THE PROGRAM, THESE AND OTHER MATERIALS, AND OTHER SERVICES AND PRODUCTS "AS-IS" AND, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, EXPRESSLY DISCLAIMS ANY WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, DESIGN, ACCURACY, CAPABILITY, SUFFICIENCY, SUITABILITY, CAPACITY, COMPLETENESS OR AVAILABILITY. You also agree that Providers do not represent, warrant or guaranty that the Program or any such other products and services will be uninterrupted, without omissions or error free, or that defects will be corrected or changes implemented. UNDER NO CIRCUMSTANCES, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE, SHALL PROVIDERS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE PROGRAM OR ANY SUCH OTHER PRODUCTS AND SERVICES, EVEN IF A PROVIDER’S AUTHORIZED REPRESENTATIVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, therefore such exclusions may not apply to you. In the event Administrator or another Provider are held liable for any damages related to such matters, your sole and exclusive remedy will be limited to reimbursement for services or products paid by you to the entity held liable which were not provided by such entity. You hereby waive any and all rights to bring any claim or action related to such matters in any forum beyond two (2) years after the first occurrence of the kind of act, event, condition or omission upon which the claim or action is based. If any provision(s) of these Terms are held to be invalid or unenforceable, all remaining provisions hereof will remain in full force and effect. The failure by Administrator to exercise rights granted to Administrator hereunder upon the occurrence of any of the contingencies set forth in these Terms will not constitute a waiver of such rights upon the recurrence of such contingency. Representations made by any person and/or entity other than Administrator in conflict with these Terms are not valid, enforceable, or binding.
Subject to the arbitration Provision below, you shall defend, protect, indemnify and hold harmless Administrator and the other Providers, including their subsidiaries, affiliates, officers, employees, and agents (“Indemnified Parties”) against and from any and all claims, suits, liabilities, judgments, costs, demands, causes of action and expenses (including, without limitation, reasonable attorneys' fees, costs and disbursements) (collectively, “Indemnified Claims”) arising from (1) the use of the Program and Benefits and from your actions, and (2) any act, neglect, fault, willful misconduct or omission of you, your guests, or your agents, or from any breach or default in these Terms, and (3) any action or proceeding brought on account of any matter in items (1) or (2). If any action or proceeding is brought against Indemnified Parties by reason of any such Indemnified Claims, upon notice from Indemnified Parties, you shall defend the same at your expense by counsel reasonably satisfactory to Indemnified Parties. As a material part of the consideration to the Indemnified Parties, you hereby release Indemnified Parties from responsibility for, waive your entire claim of recovery for, and assume all risk of (i) damage to property or injury to persons arising from your use of the Program or Benefits (except to the extent such is caused by the sole active gross negligence or willful misconduct of Indemnified Parties or by the failure of Indemnified Parties to observe any of these Terms).
No Sale of Real Estate
Nothing contained in these Terms or on the website is a solicitation or an offer to purchase real estate. Some resorts to which you may visit through membership may have ongoing sales presentations for real estate, vacation, fractional, or timeshare interests. Neither you nor your guests are required to participate in any such sales presentations.
These Terms and your membership will be governed by and construed under the laws of the State of Nevada, without giving effect to it choice of law or conflicts of law rules or provisions that would cause the application of any other state law. Claims (as defined below) will be resolved by arbitration as provided below.
ARBITRATION PROVISION (“Provision”). (This Provision does not apply if you are a Covered Borrower under the Military Lending Act at the time you obtain an extension of credit from Administrator)
Arbitration of Claims. Any Claim (defined below) between you and Administrator, whether preexisting, present or future, arising from or relating to these Terms or the Program shall, at the election of either party, be arbitrated on an individual basis before JAMS (www.jamsadr.com, 1-800-352-5267) pursuant to its Streamlined Rules. If JAMS cannot serve and the parties cannot agree on a substitute, the American Arbitration Association (“AAA,” www.adr.org) shall serve as the arbitration body for the Claim. If neither JAMS nor AAA can serve, a court with jurisdiction shall select the arbitrator, who must agree to abide by the terms of this Provision. The Federal Arbitration Act (“FAA”), 9 U.S.C. § 1, et seq., shall govern the interpretation and enforcement of this Provision. A single neutral arbitrator shall be appointed. The arbitrator shall follow applicable substantive law consistent with the FAA, apply applicable statutes of limitations, honor valid claims of privilege, and issue a written reasoned decision which will be final and binding except for any review under the FAA. The arbitrator may award all remedies that would apply in an individual court action (subject to constitutional limits that would apply in court). Any in-person hearing will be held at a location reasonably convenient to you and the Administrator, such as the county in which these Terms were accepted unless otherwise agreed by the parties in writing or ordered by the arbitrator. If You initiate an individual arbitration, Administrator will pay all administrative and arbitrator fees exceeding $250. Solely for purposes of this Provision, “Administrator” also means Administrator’s parent companies, subsidiaries affiliates, agents and assigns; the employees, officers and directors of Administrator and its parent companies, subsidiaries, affiliates, agents and assigns; and any other person or entity named as a defendant or respondent in a Claim by You against Administrator. “You” also means your heirs, successors and assigns.
Claims. “Claim” shall be broadly construed and includes, without limitation, disputes concerning: purchase, financing, ownership or occupancy; breach, termination, cancellation or default; condition of any resort; reservations, credits or rewards programs; applications and personal information; marketing or sales solicitations, representations, advertisements, promotions or disclosures; data breach or privacy claims arising from or relating directly or indirectly to the disclosure by Administrator of any non-public personal information about You; and collection of delinquent amounts and the manner of collection. “Claim” also includes disputes based upon contract, tort, consumer rights, fraud and other intentional torts, constitution, statute, Uniform Commercial Code, regulation, ordinance, common law and equity. “Claim” does not include: (i) disputes about the validity, enforceability, coverage or scope of this Provision or any part thereof, which are for a court to decide, provided that disputes about the validity or enforceability of these Terms as a whole are for the arbitrator to decide; (ii) any individual action by You in small claims or an equivalent court, unless that action is transferred, removed or appealed to a different court; (iii) Administrator’s use of judicial or non-judicial relief to enforce a security agreement, relating to the membership; or (iv) bringing an individual action in court that is limited to preventing the other party from using a self help or non-judicial remedy and that does not involve a request for damages or monetary relief of any kind. The institution and maintenance of any of the above actions shall not waive any party’s right to compel arbitration of any other Claim subject to arbitration, including, without limitation, the filing of a counterclaim in a suit brought by Administrator. In any such action commenced by Administrator, You may assert any cognizable defense permitted by applicable law which does not seek any form of affirmative relief from Administrator, including, without limitation, damages.
Class Action Waiver. If a Claim is arbitrated, neither You nor Administrator will have the right to: (i) participate in a class action in court or in arbitration, either as a class representative or class member, (ii) act as a private attorney general in court or in arbitration, or (iii) join or consolidate Claim(s) with claims of any other person or entity. The arbitrator shall have no authority to conduct any class, private attorney general or multiple-party proceeding or to issue any relief that applies to any person or entity except You and Administrator individually (special procedures apply to public injunctive relief claims as set forth in below).
Application of the Provision. An arbitration award may be enforced in any court with jurisdiction. No arbitration award involving the parties will have any preclusive effect as to issues or claims in any dispute involving anyone who is not a party to the arbitration, nor will an arbitration award in prior disputes involving other parties have preclusive effect in an arbitration between the parties to this Provision. This Provision shall survive the breach, cancellation, termination or rescission of your membership or the Program, and any bankruptcy to the extent permitted by law. This Provision governs if it conflicts with the Terms or the arbitration rules. If any part of this Provision is declared unenforceable, the remainder shall be enforceable, except that: (i) If the Class Action Waiver is declared unenforceable in a proceeding between You and Administrator with respect to a Claim other than public injunctive relief, and that determination becomes final after all appeals have been exhausted, this entire Provision (except for this sentence) shall be null and void in such proceeding; and (ii) if a Claim is brought seeking public injunctive relief and a court determines that the restrictions prohibiting the arbitrator from awarding relief on behalf of third parties are unenforceable with respect to such Claim (and that determination becomes final after all appeals have been exhausted), the Claim for public injunctive relief will be determined in court and any individual Claims seeking monetary relief will be arbitrated. In such a case the parties will request that the court stay the Claim for public injunctive relief until the arbitration award pertaining to individual relief has been entered in court. In no event will a Claim for public injunctive relief be arbitrated.
Right to Reject Arbitration Provision. You may reject this Provision by sending Administrator a written notice which gives your name and member number with a statement that You reject the Arbitration Provision. The rejection notice must be sent by certified mail, return receipt requested, to P.O. Box 231300, Las Vegas, Nevada 89105, Attn: Arbitration Rejection Notice. A rejection notice must be signed by You and received by Administrator within thirty (30) days after you enroll in the Program. Rejection of arbitration will not affect any other term contained herein.
Your Acknowledgement. You have read, understand and voluntarily agree to this arbitration Provision and acknowledge that if a Claim is arbitrated, you will have no right to have a court or jury trial or participate in a class action.
Telephone Conversations Recorded
Telephone conversations between members and the Administrator or other Providers’ representatives may be recorded or monitored for training or quality assurance purposes.
Sending Marketing Information and Material
Providers include, Administrator; Starpoint Resort Group, Inc.; Sapphire Resorts™; GetAways Resort Management; ResortStay International, LLC (dba VegasWelcomeCenter.com); and Alderwood Resort Management, as modified from time to time in Administrator’s sole discretion (collectively, the “Providers”).
Claims of Copyright Infringement on the Program website
Under the Digital Millennium Copyright Act of 1998 (the "DMCA") if you believe in good faith that any content on the Program website infringes your copyright, you may send Administrator a notice requesting that the content be removed. The notice must include: (a) your (or your agent's) physical or electronic signature; (b) identification of the copyrighted work on our Program website that is claimed to have been infringed (or a representative list if multiple copyrighted works are included in one notification); (c) identification of the content that is claimed to be infringing or the subject of infringing activity, including information reasonably sufficient to allow Administrator to locate the content on the Program website; (d) your name, address, telephone number and email address (if available); (e) a statement that you have a good faith belief that use of the content in the manner complained of is not authorized by you or your agent or the law; and (f) a statement that the information in the notification is accurate and, under penalty of perjury, that you or your agent is authorized to act on behalf of the copyright owner. If you believe in good faith that a notice of copyright infringement has been wrongly filed against you, you may send Administrator a counter-notice. You may read more information about the DMCA at http://www.loc.gov/copyright.
Notices and counter-notices should be sent to general counsel, P.O. Box 231300, Las Vegas, Nevada 89105. There can be penalties for false claims under the DMCA. Administrator suggests that you consult your legal advisor before filing a notice or counter-notice. It is our policy to terminate, in appropriate circumstances, the access rights to the Program website of repeat infringers.
Seller of Travel / Travel Club Registration Numbers:
Florida: GRAY CARD EXPERIENCES, LLC is registered with the State of Florida as a Seller of Travel Registration No. ST42909
Missouri: Travel Club Registration No. TC-003-21
California: CST: 2146002-50
Washington: Gray Card Experiences, LLC is registered with the State of Washington as a Seller of Travel. Registration No. 604728860 001 0001.
Last Updated / Effective Date: October 2, 2021